The Customer Support Reply Drafter is a prompt you paste into Claude Code. Paste your store policies once, drop in the day's messages, and it drafts a reply for each — grounded in your policy, with the action to take.
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POLICY: Ship 1-2 business days, arrive 3-5. Free exchanges within 30 days, refunds within 14. Tone: warm, playful, never corporate; sign off "the team at Wildgrain". MESSAGE: "Where is my order?? Placed 5 days ago #1043" MESSAGE: "Ordered a medium, it's way too big, can I swap it?"
Type: Order status (WISMO) · Action: send tracking, reassure Hi Jenna — thanks for checking in! Orders usually ship in 1-2 business days and take 3-5 to arrive, so #1043 is right on schedule. Here's your tracking: [LINK]. It should land by Thursday — shout if it doesn't and I'll chase it down personally. — the team at Wildgrain
That's the pre-loaded example — the tool re-runs on your own input, as many times as you want.